Help line

Equipment down? Call us.

+52 333 165 2000ext. 136

Monday to Friday, 8:00–18:00 (GMT−6)

For Vectralis Engineering and Baumann Automation equipment.

What happens when you call.

We answer

Twelve engineers are on the support team, available remotely or on site according to urgency.

We diagnose

Most issues are resolved remotely — the fastest route back to production.

We escalate

When it needs hands on the machine, an engineer travels, backed by an international network of 100+ experts.

Outside our hours?

Leave your details and we will call you back.

If you reach us outside the hours above, send your information through the form and the service team will contact you.

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In the meantime, write to service@vectralis.com or call +52 (33) 1043 1895.

Not an emergency?

For project questions, quotes or anything commercial, the contact page has the direct line for each team.